[vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” css=”.vc_custom_1461259500080{padding-bottom: 12px !important;}”][vc_column css=”.vc_custom_1478741609924{background-image: url(http://www.nevada211.org/wp-content/uploads/2016/01/faq-shutterstock_2023919231600x350.jpg?id=1894) !important;background-position: 0 0 !important;background-repeat: no-repeat !important;}” offset=”vc_hidden-xs”]
Frequently Asked Questions
[/vc_column_text][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” css=”.vc_custom_1477416471171{padding-bottom: 36px !important;}”][vc_column][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=”” css=”.vc_custom_1478741971095{padding-bottom: 48px !important;}”][vc_column_inner width=”2/3″][vc_column_text]What is Nevada 211? [1][/vc_column_text][vc_separator type=”normal”][vc_column_text]How is Nevada 211 different from other phone numbers? [2][/vc_column_text][vc_separator type=”normal”][vc_column_text]Who answers Nevada 211 calls? [3][/vc_column_text][vc_separator type=”normal”][vc_column_text]When was 211 established? [4][/vc_column_text][vc_separator type=”normal”][vc_column_text]What services are listed in 2-1-1? [5][/vc_column_text][vc_separator type=”normal”][vc_column_text]How can I add my program agency or service(s) to the 2-1-1 database? [6][/vc_column_text][vc_separator type=”normal”][vc_column_text]How do I update my service(s) in the 2-1-1 database? [7][/vc_column_text][vc_separator type=”normal”][vc_column_text]Who do I contact for a media interview? [8][/vc_column_text][/vc_column_inner][vc_column_inner width=”1/3″][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=”” css=”.vc_custom_1478739651567{padding-bottom: 24px !important;}”][vc_column_inner width=”5/6″][vc_column_text]search online [9].[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/6″][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=”” css=”.vc_custom_1478739856357{padding-bottom: 24px !important;}”][vc_column_inner width=”5/6″][vc_column_text][/vc_column_text][vc_column_text css=”.vc_custom_1673390684975{padding-top: 16px !important;}”] How is Nevada 2-1-1 different from other phone numbers?[/vc_column_text][vc_column_text]2-1-1 is a free resource that connects the community to essential health and human services information and referrals.[/vc_column_text][vc_separator type=”normal”][vc_column_text]3-1-1 in Clark County is a non-emergency number where individuals can report lost or stolen property, submit noise complaints, provide information on suspicious persons or vehicles that have left the area more than one hour ago, and/or report any other incident when you do not think a time delay will have an effect on the situation.
3-1-1 in Washoe County is a number where individuals can request information on all non-emergency services including special events, stray animals, graffiti, and road damage; inquire about utility services, building permits, and more.[/vc_column_text][vc_separator type=”normal”][vc_column_text]4-1-1 is the local number dialed for local directory assistance (also called directory information).[/vc_column_text][vc_separator type=”normal”][vc_column_text]7-1-1 is assigned nationwide for access to Telecom Relay Services (TRS). TRS allows persons with a hearing or speech disability to use the telephone. These consumers use special telephone devices known as a text telephone (TTY) or a telecommunications device for the deaf (TDD).[/vc_column_text][vc_separator type=”normal”][vc_column_text]8-1-1 is the “Call Before You Dig” number. It was created to provide people with a nationwide, easily accessible resource to call a few days before starting any digging project.[/vc_column_text][vc_separator type=”normal”][vc_column_text]9-1-1 is designed to assist residents in the case of an emergency, such as an injured person who needs fire/rescue help immediately, in-progress criminal calls, and/or any situation which may result in an immediate threat to life or property.[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/6″][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=”” css=”.vc_custom_1478739983698{padding-bottom: 24px !important;}”][vc_column_inner width=”5/6″][vc_column_text][/vc_column_text][vc_column_text css=”.vc_custom_1673390705213{padding-top: 16px !important;}”] Who answers Nevada 211 calls?[/vc_column_text][vc_column_text css=”.vc_custom_1588059403829{padding-bottom: 12px !important;}”]
Calls are answered by trained call specialists who specialize in helping people find the services they need. These call specialists are employed by Money Management International (MMI), who was selected by the Nevada Department of Health and Human Services to administer Nevada 211.[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/6″][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=”” css=”.vc_custom_1478740551766{padding-bottom: 24px !important;}”][vc_column_inner width=”5/6″][vc_column_text][/vc_column_text][vc_column_text css=”.vc_custom_1673390723031{padding-top: 16px !important;}”] When was 211 established?[/vc_column_text][vc_column_text css=”.vc_custom_1588059526926{padding-bottom: 12px !important;}”]The three-digit dialing code, 2-1-1, was exclusively assigned to support the distribution of information and referral services by the Federal Communications Commission (FCC) in 2000. Following this assignment, the FCC charged each state with establishing its own 211 system.
In 2005, Nevada Revised Statutes (NRS) were amended to establish and maintain a system to provide non-emergency information and referrals concerning health, welfare, human and social services. NRS 232.359 requires the Nevada Department of Health and Human Services (DHHS) to maintain a 2-1-1 system. After the NRS was adopted, the late Governor Kenny Guinn established the Governor’s Partnership on 211 through an Executive Order in 2006. The Partnership played a critical role in creating and growing the program, and subsequently, 211 began answering calls in 2006.[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/6″][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=”” css=”.vc_custom_1478740559925{padding-bottom: 24px !important;}”][vc_column_inner width=”5/6″][vc_column_text]Inclusion/Exclusion policy [10].[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/6″][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=”” css=”.vc_custom_1478740565839{padding-bottom: 24px !important;}”][vc_column_inner width=”5/6″][vc_column_text]Inclusion/Exclusion Criteria [10] can submit their information using the Agency Update Form. [11][/vc_column_text][/vc_column_inner][vc_column_inner width=”1/6″][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=”” css=”.vc_custom_1478740565839{padding-bottom: 24px !important;}”][vc_column_inner width=”5/6″][vc_column_text]Agency Update Form [11].[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/6″][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=”” css=”.vc_custom_1478740565839{padding-bottom: 24px !important;}”][vc_column_inner width=”5/6″][vc_column_text][/vc_column_text][vc_column_text css=”.vc_custom_1673390785581{padding-top: 16px !important;}”] Who do I contact for a media interview?[/vc_column_text][vc_column_text css=”.vc_custom_1583382559286{padding-bottom: 12px !important;}”]Media inquiries can be directed to Lisa Martin, Director, Nevada 211 at 702-364-5856.[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/6″][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]