Frequently Asked Questions

What is Nevada 2-1-1?

Description of how Nevada 2-1-1 connect individuals and providers to essential human servicesNevada 2-1-1 connects individuals and providers to essential health and human services resources. We can help you find local services you need, such as housing, food, utility assistance, transportation, and childcare. It is a free, confidential service available 24 hours a day, 7 days a week, 365 days a year. Dial 2-1-1, text 898211, or search online.

How is Nevada 2-1-1 different from other phone numbers?

2-1-1 is a free resource that connects the community to essential health and human services information and referrals.

3-1-1 is a non-emergency number where individuals can report lost or stolen property, submit noise complaints, provide information on suspicious persons or vehicles that have left the area more than one hour ago, and/or report any other incident when you do not think a time delay will have an effect on the situation. In Nevada, this number is only available in Clark County.

4-1-1 is the local number dialed for local directory assistance (also called directory information).

7-1-1 is assigned nationwide for access to Telecom Relay Services (TRS). TRS allows persons with a hearing or speech disability to use the telephone. These consumers use special telephone devices known as a text telephone (TTY) or a telecommunications device for the deaf (TDD).

8-1-1 is the “Call Before You Dig” number. It was created to provide people with a nationwide, easily accessible resource to call a few days before starting any digging project.

9-1-1 is designed to assist residents in the case of an emergency, such as an injured person who needs fire/rescue help immediately, in-progress criminal calls, and/or any situation which may result in an immediate threat to life or property.

Who answers 2-1-1 calls?

Photo representing the Nevada 211 call center operatorsCalls are answered by trained call specialists who specialize in helping people find the services they need. These call specialists are employed by Financial Guidance Center (FGC), who was selected by the Nevada Department of Health and Human Services in 2015 to administer Nevada 2-1-1. FGC took over operations of Nevada 2-1-1 on July 1, 2015.

 When was 2-1-1 established?

The three-digit dialing code, 2-1-1, was exclusively assigned to support the distribution of information and referral services by the Federal Communications Commission (FCC) in 2000. Following this assignment, the FCC charged each state with establishing its own 2-1-1 system.

In 2005, Nevada Revised Statutes (NRS) were amended to establish and maintain a system to provide non-emergency information and referrals concerning health, welfare, human and social services. NRS 232.359 requires the Nevada Department of Health and Human Services (DHHS) to maintain a 2-1-1 system. After the NRS was adopted, the late Governor Kenny Guinn established the Governor’s Partnership on 2-1-1 through an Executive Order in 2006. The Partnership played a critical role in creating and growing the program, and subsequently, 2-1-1 began answering calls in 2006.

 What services are listed in 2-1-1?

Programs listed in the Nevada 2-1-1 database are those that serve to empower all Nevadan’s to achieve optimal self-sufficiency, health and well-being. Guidelines for database inclusion are located in the Nevada 2-1-1 Inclusion/Exclusion policy.

 How can I add my program agency or service(s) to the 2-1-1 database?

Agencies and/or services that meet Nevada 2-1-1’s inclusion/exclusion criteria can submit their information using the Agency Update Form.

 How do I update my service(s) in the 2-1-1 database?

Agencies can submit program and service changes using the Agency Update Form.

 Who do I contact for a media interview?

Media inquiries can be directed to Michele Johnson, the CEO of Financial Guidance Center at 702-364-0344.

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